This idea of ‘self-service’ stimulates involvement of the internal customer. It also removes tasks from the FM department, making more time available for other activities. Considering the fact that the burden will shift from the facilities employee to the internal customer, important cost and time savings will be realised. It enhances a more automated communication flow too.

By integrating several applications into one platform, you create a single, user-friendly point of contact for a comprehensive offer of facilities services. Thanks to the ‘single sign on’ principle you only need to login once to access to all modules. This ensures an increased professional look of the FM department and removes communication barriers.

The myMCS WebPortal consists of following applications:

• myMCS Web HelpDesk: allows you to book and follow-up calls (tickets), so you are always informed, without any by intervention by facilities personnel
• myMCS Web HelpDesk BackOffice: with this application facilities employees manage calls, book working hours and material consumption, create work orders, ...
  In release 10.1 you can use templates in both helpdesk modules, e.g. 'complaint', 'flight request', ... This accelerates the registration process.
• myMCS Web KnowledgeBase: enables the user to autonomously search for a solution to particular problem, without inquiring people around him. This makes expertise available to everyone in your organization.
• myMCS Web ReceptionDesk: allows the user to announce visitors at the reception desk of its organization. As a result receptionists are relieved of phone calls and related time-consuming tasks.
• myMCS Web Reservations: is used for independently booking meeting rooms, catering, equipment, etc. This eliminates the need for making phone calls or sending e-mails.
• myMCS Web Space Explorer: shows at a single glance your organization’s entire geographical structure, such as buildings, floors, rooms, ... Data mapping schemes are of course available too. So at any time you have an overview of your entire organisation within reach.
• myMCS Web TimeRegistration: allows you to book your labor (working hours) and to link these to calls, work orders, projects, ...
• myMCS Web WorkOrders: with this back office employees can create work orders (via templates) and manage them. Consumption of products and services can be registered too.
• myMCS Web Financials: shows an overview of the consumption of products and services related to calls, work orders, reservations, contracts, projects, etc.

The myMCS WebPortal is part of the myMCS management softwar suite. You find a software overview on this website.